FAQs

The On Your Head Be It Store

If choosing a headpiece, either a pillbox or something on a band these will fit virtually every head size, however most of our hats are made on a medium hat block, but can come up into a larger size, depending on the individual hat.

To measure your head take a fabric tape – measure and holding the tape about a 1/4 inch above the eyebrows (holding thestart of the tape on your forehead) bring the tape around your head – it should not be too tight, or too loose- but comfortable. (A medium headsize is 22 1/4ins).

Many of of our hats do have an inner pulley system to make a hat fit correctly – however we can reduce the size of the inner band, by using tape – should you have a really small head.

Do feel free to email us at onyourheadbeit@btinternet.com concerning the size of any of the hats on our website, and we will try and help.

Hats can be couriered overseas – however dues to the individual sizes of hats and sizing restrictions etc please email onyourheadbeit@btintenet.com for a price quote BEOFRE you buy anything from the store.

No we wrap hats with care in tissue paper, within a rigid cardboard box. However hat boxes can be purchased separately.

Yes you can collect from the studio just email us at onyourheadbeit@btinternet.com so that we can pre-arrange a collection time and date. You can select “Pick up from Studio” on checkout.

No – once the tag has been removed or tampered with – we will not accept returns.

1. All purchases from the Hat Store have a red tag attached, please DO NOT REMOVE this tag unless you are happy with your purchase. We cannot accept any returns where this tag has been removed in full or in part. If the red tag has been removed or damaged in nay way we cannot issue any form of refund.

2. If you wish to return a purchase to On Your Head Be it, you (the buyer) are responsible for all postage costs and we highly recommend that you either use a signed for service or get a proof of return from your post office when you make a return.

3. All returns – All purchases must be packaged and returned in the same condition as it was sent and must returned to OnYourHeadBeIt within 3 working days of receipt to qualify for a full refund.

4. Refunds will be issued via the original payment method only.

We have two levels for delivery charges – small items and large items.

We gladly accept PayPal, or – if you are coming into the Studio to pick up your item, then we accept usual payment methods via credit, debit card or cash.

Smaller items are shipped via Royal Mail Tracked. Larger items are shipped via specific courier. You will be notified of courier and tracking number on shipping.